At EssentialSoft Technologies Pvt. Ltd., we are committed to fostering a professional, respectful, and productive relationship with all our clients. Our Client Behaviour Policy outlines the expectations and standards for client interactions with our team to ensure a collaborative and positive working environment. This policy is designed to protect both our employees and clients, ensuring that all parties can work together harmoniously and effectively.
We expect all our clients to interact with EssentialSoft staff in a professional and respectful manner. This includes, but is not limited to:
Communication: All communications, whether verbal, written, or electronic, should be conducted respectfully and courteously. Abusive, threatening, or discriminatory language will not be tolerated.
Timeliness: Clients are expected to respond to requests for information, feedback, or approval in a timely manner to avoid project delays.
Constructive Feedback: We encourage constructive feedback to improve our services. However, criticism should be delivered in a respectful and professional tone.
Successful project outcomes depend on effective collaboration and cooperation between clients and our team. Clients are expected to:
Provide Accurate Information: Ensure that all information provided to EssentialSoft is accurate, complete, and timely.
Engage Actively: Actively participate in meetings, discussions, and reviews as required by the project timeline.
Respect Project Scope: Understand and respect the agreed-upon project scope. Requests for additional features or changes should be discussed formally and may incur additional costs.
Clients must respect the confidentiality and privacy of our proprietary information and that of our other clients. This includes:
Non-Disclosure: Do not share any confidential information or proprietary data provided by EssentialSoft with third parties without explicit permission.
Data Security: Adhere to our data security protocols and guidelines to ensure the protection of sensitive information.
We are committed to addressing any issues or concerns promptly and effectively. Clients are encouraged to:
Report Issues Promptly: Report any issues, concerns, or dissatisfaction with our services as soon as possible to facilitate timely resolution.
Engage in Resolution Processes: Participate in any necessary discussions or meetings to resolve issues effectively.
Non-compliance with this client behaviour policy may result in:
Formal Warning: Issuance of a formal warning to the client outlining the inappropriate behaviour and expected changes.
Termination of Services: Repeated or severe breaches of this policy may result in the termination of services, in accordance with the terms of the service agreement.
For any questions or concerns regarding this client behaviour policy, please contact us at:
Thank you for your cooperation and understanding. We look forward to continuing our successful collaboration with you.
